Customer Support

Every product has its availability listed in green to the right of its picture. While many products are in stock, we do have products which are available for pre-order.

We accept Visa, Master Card, Discover, and PayPal payments. PayPal payments include e-checks, bank transfers, PayPal balance and all major credit cards like American Express.

For in stock purchases, your credit card will be charged shortly after receiving the order and we begin to process it. The charge will be made to your credit card usually within 24-48 hours of when your order is placed.

Pre-ordered items will not be charged to your credit card until they are ready to ship. A temporary authorization may be placed on your card with a pre-order.

No, we offer guest checkout for those who do not wish to create an account on the site.

Please contact us about making changes to your order.

In stock items usually ship within 24-48 hours of when the order is received and payment clears. Pre-order items will ship when they become available. Your delivery time will depend on which shipping method you choose.

Yes, we offer international shipping.

Taxes and duties are determined by the importing country. You are responsible for any and all taxes, duties, customs charges etc. Ozajoy is not responsible
for any of these costs. Please contact your local customs department for more information about theses possible costs.

By default, we will charge and hold items as they become available and then ship them altogether once all items from your order are in stock. We may contact you about completing partial shipments as pre-orders arrive.

We pack all orders with the greatest care to protect them on their way to you. The majority of our clients are collectors who want their products in the best possible condition. We utilize a variety of packing materials including packing peanuts, bubble wrap, and packing paper. Statues and busts may be shipped in
the manufacturer's shipping carton, as they are intended to be.

We are expecting this item to arrive from the manufacturer or vendor in the month specified in parenthesis. You can order this item now and we will ship it toyou when it arrives at our warehouse.

All releases dates are subject to and aremost likely to change due to manufacturers' delays. We do our best to fulfill orders but are at the mercy of manufacturers/distributors and cannot guarantee against cancellations outside of our control.

Yes, all figures are brand new and factory sealed. In the event an item is not new, it will be clearly indicated on the product's page in the description. 

Feel free to send us an email support@ozajoy.com

Or use the Contact Us form Here